Operations

The operational track: routine staff-ops tasks, incident runbooks, and the reference numbers that govern how the platform is run. These pages support staff who keep the work moving and respond when something breaks.

Staff-ops tasks

• Verify an email was sent — the Outbox, and tracing a "they didn't receive it".
• Manage staff users — invite, edit role, deactivate, revoke sessions.
• Export an audit log — pulling the immutable trail.
• Recover from a mistake — undoing or correcting an action safely.

Incident runbooks

When something is wrong:

• Ops troubleshooting — stuck states and by-design back-pressure.
• OCR failing · Outbox stuck
• Tenant leak suspected — isolation incident; act immediately.
• DB migration rollback · Graceful restart
• Secret rotation · Restore drill
• MS Teams scheduler setup · OAuth ingestion channels

Reference numbers & policy

• SLO — service-level objectives and burn-rate thresholds.
• Capacity — reference workload and sizing.
• On-call — rotation, severity levels, alert routing.
• PII inventory — fields to scrub in logs/exports.
• Retention policy — retention rules and lifecycle.
• Backup strategy — backup layers and restore procedures.