BreezyCorp Handbook

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The magic link expired before the client opened it ​

A client tells you "the link doesn't work" or "it says the link has expired". In payroll the only link the client gets is the approval link (gate G2): the month's request, reminders and questions carry no link — the client answers by replying. So this page is about the approval link.

NOTE

Approval links work for 48 hours. Each approval reminder carries a fresh link. There's no setting to extend the lifetime per client.

1. More than 48 hours have passed ​

The approval page says "This link has expired" — "Approval links work for 48 hours. You can ask for a new one below — we will send it where we sent this one."

Fix: the client can ask for a new link on that page themselves. It is sent where the old one went (the approver's email thread for the month). Or, from the month's Work page, use Send a fresh link in the approval section.

TIP

Approval reminders go every 2 days until the pay-by date, each with a fresh link — see Timing reference.

2. A newer link has been sent ​

The page says "There is a newer link" — a reminder or a fresh link went after the one the client kept, and the older one no longer works.

Fix: ask them to use the most recent email from us (subject "Payroll Input – {Month YYYY} – {company}"; before 26 Oct 2026 "Payroll for {Month YYYY}: {company}"), or to ask for a new link on the page.

3. The request was withdrawn, or already answered ​

  • "This request was withdrawn" — the approval request was withdrawn. The page tells the client an updated request will be sent; there is nothing for them to do until then.
  • "Your answer is already recorded" — the link has been used. To change their answer, the client replies to our message.

Still not working? ​

If the link is less than 48 hours old and none of the above applies:

  • Have the client try in a private/incognito window.
  • Confirm they are clicking the link in the email rather than copy-pasting it; some email clients truncate long links.
  • Some corporate mail systems rewrite links for safe-link scanning, which can break the token.

Then send a fresh link from the Work page and ask them to open it straight away.

Internal use only — BreezyCorp